In the state of Arizona and most other states, rental codes require landlords to maintain safe and habitable properties. To guarantee that each property is maintained to this standard, landlords need to perform occasional safety inspections bi-annually or annually. Minor maintenance needs can easily mushroom into major ones if they are not managed in the right manner. A major maintenance issue could then cost landlords enormously in repair expenses, as well as in tenant compensation. Conversely, landlords who perform occasional safety inspections and who respond to tenant issues swiftly may very well reduce repair expenses and have grateful renters. Doubtless satisfied renters will be unlikely to take legal action against their landlord, be more prompt in paying their rent, and less likely to bulk a reasonable rent increases.
In some cases, tenants are permitted by law to move out if their landlord has neglected to maintain the rental home. However, this is typically only when the tenant is dealing with a major maintenance issue that creates a hazard to their health and/or safety. Rental home residents in this case may inform their landlord that they want the problem fixed within ten days. In the notice, too, the tenants may rightly give warning that they will terminate the rental agreement if the landlord neglects to take care of the problem. Then, if the landlord fails to respond within ten days, the tenant may be granted the legal right to take action according to the terms of their notice.
Tenant Complaints May Not be Ignored, According to Arizona Rental Codes
Creating a system for tracking tenant complaints is vital for landlords. If a tenant blames you for breaking the rental agreement because of a maintenance problem, you will want satisfactory records of how the problem has been dealt with to prove your integrity. All tenant complaints should be written, dated and put in their file. Even if the complaint is mentioned in a conversation with the renter, don’t forget to put it in writing for future reference just in case. Maintaining satisfactory records of tenant issues will also help landlords have a handle on any recurrent maintenance issues on their investment properties.
Just as it is vital for the landlord to have a clear tracking system for tenant complaints, it is also paramount for a landlord to advise their tenants about complaint response processes. At the start of a tenancy, landlords are obligated by Arizona residential landlord-tenant laws to provide renters with a name and address of themselves and/or the property manager whom the renters can contact when necessary to give notice about maintenance or other needs. Besides giving renters maintenance contact information, the landlord needs to apprise renters of their usual response time frame for minor, major and emergency maintenance issues. For example, a minor maintenance problem may be acted on within 48 to 72 hours, while a major maintenance problem will be responded to within 24 hours of notice and emergencies right away.
City Programs in Arizona Prompt Landlords to Employ Superior Maintenance Policies
Landlords who take part in Arizona’s Valley of the Sun crime-free multi-housing programs discover that maintenance and repair issues in larger rental properties are reduced. These landlords get education in crime reducing and share their knowledge with their employees as well. Tenants living in these multi-family rental properties are trained to watch out for crime. Furthermore, these properties must pass occasional city inspections to qualify to be involved in the multi-housing crime-free program which is attractive to good renters and landlords alike.